www.Alteredux.com is owned and operated by Alteredux Inc., 9485 St-Denis, Montreal, QC, Canada, H2M1P3 (“Alteredux”). Alteredux is committed to ensuring the confidentiality and privacy of our Subscriber’s personal information. We are guided by the General Data Protection Regulation (GDPR) (EU).
We made good efforts to make it sure that we meet the requirements of GDPR compliance to the best of our knowledge to protect the security of your Personal Information. We will only use and disclose your personal information for the primary purposes of our business when you have given express consent to do so. We do not disclose your personal information to any third party.
User means an individual, who use Alteredux Services, including, without limitation who use our Services;
Personal Information means any information or an opinion about an identified User, or User who is reasonably identifiable, whether that information is true or not and whether recorded in material form or not. This includes name, email address, mailing address, telephone number, billing information, account information, and other information incidental to providing or receiving Services.
Service means any of the Alteredux.com/ alterdux.io website (the “Site”) and the AltereduxR. mobile application (the “Mobile Application”)
Alteredux, offers a virtual environment, using video conferencing and virtual reality to conduct all kinds of mental and physical therapy, psychological examination, personalized, individual or group and subgroup courses. Alteredux, provides Professionals with flexible virtual reality environments so that professionals can offer their services; help, educational or re-educational relationship, consultation, mediation or presentation, in environments adapted to the needs of their clients. In addition, Alteredux offers the use of its digital currency to reduce customer and transaction costs. Blockchain technology will also be used for the purpose of encrypting user data, authentication and escrow smart contract Professionals, in the event that you have any dispute with other user, you release Alteredux (and our parents, subsidiaries, officers, directors, shareholders, employees, agents, joint ventures, consultants, successors and assigns) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
By providing your Personal Information to us, you acknowledge and agree that:
- You are responsible for providing accurate and complete information when processing an order;
- You agree to use and access the Service in a manner that will not disrupt, corrupt, or otherwise damage the Service; and
- Accordingly, this Service shall not be used in a manner that is prohibited by law. Use of this Service is subject to your compliance with all applicable laws and regulations in your location.
If you register or create an account – If you register or create an account on the Service, we require that you fill out a form to register with us. We collect your name, contact information and other information, and may ask you for other optional information that helps us serve you better.
If you subscribe for Service – If you subscribe for our Service, we collect your contact information as necessary to fulfill the order (such as name, address, email address or telephone number) and optional information if you provide it.
If you pay for an online Services – When you use our Service, we do not collect payment information ourselves. Instead, you are redirected to our payment processor’s webservice, which collects directly your payment information. Alteredux only receives a notice of the receipt of the payment, a confirmation number (for verification purposes), the name and contact information of the recipient of the Service, and the name and contact information of the cardholder if different from the name of the person receiving the Service.
If you pay for a Service over the phone or by fax – If we take an order over the phone or by fax, we collect the payment information directly from the person placing the order, transfer it to the payment card processor, and, after receiving confirmation of the payment from the payment card processor, we retain this payment information in a secured location, with restricted access, and in accordance with our internal record retention policy.
If you participate in a survey – If you choose to participate in one of our surveys, we may collect Personal Information such as your name, email address (to avoid duplicate responses), as well as any other Personal Information that you may provide in your survey responses.
If you sign up to receive an Alteredux newsletter– If you sign up to receive a Alteredux newsletter, we may collect information on the open rate of the newsletter, and whether a specific individual has clicked on a link contained in a particular issue of our newsletter.
If you participate in our blogs or forums or if you write to us – We may collect the Personal Information that you provide in your correspondence and communications with us, or through your participation in surveys, blogs and forums.
If you interact with third parties regarding our services – We may receive Personal Information about you from third parties, such as from, websites where we advertise, business partners and service providers. Some of this information pertains to a specific individual; other information can only be linked to an access point or a device.
HOW WE USE PERSONAL INFORMATION
We use Personal Information in order to provide and enhance the Services that we offer, as explained below:
To facilitate the use of the Service – We may use the Session Data to ease navigation through the Service, to enhance navigation (such as to determine the language of the country where the visitor is located), keep track of the shopping cart or keep track of login name and password in order to avoid requesting identity information when the visitor moves from page to page, and in general, to enhance the quality of our Service and the content provided on the Service.
HOW WE RETAIN PERSONAL INFORMATION
To provide our Services – The Personal Information collected from subscriber order forms is used to send to our records department. The limited payment information that we receive from our payment processors is used to verify that a Service has been paid for. We recommend that you read the privacy policies and statements that are posted on the relevant third parties' websites to understand their procedures for collecting, using, storing and disclosing Personal Information.
For research purposes – We may use aggregated session data to better understand how our Service is navigated, how many visitors arrive at specific pages, which pages or content attract more viewers, the length and frequency of stays at our Service, the different types of searches of our Service content and databases, the types of browsers and computer operating systems that our visitors use, and the IP addresses from which visitors connect to our Service, in order to improve our Service and enhance our content.
We may use IP addresses to collect information – This information is not associated with any individual and is therefore anonymous. The IP addresses are then disposed of in accordance with our record retention policy.
For maintenance purposes – We may use IP addresses and session data to diagnose problems with our server and to administer our Service.
For marketing purposes – Once we have obtained your explicit consent, we may use email addresses or other contact information to send mailings, newsletters. We may use your telephone number to contact you for marketing purposes. We may use pixel tags to monitor the open rate of our communications. This helps us understand the effectiveness of the communications that we send.
TO WHOM WE DISCLOSE PERSONAL INFORMATION
From time to time, we may disclose Personal Information to someone other than the individual who provided this information, as follows:
Professionals – Professionals who are subscribers of our Service and provide services to Users.
Service providers – We may engage certain third parties to perform functions and provide services to us, including, without limitation, customer relationship management, contract management, payment credit card processing, mass mailing, hosting and maintenance, database storage and management, business analytics, fraud prevention, direct marketing campaigns and survey administration.
To defend or enforce our rights – Alteredux may use Personal Information to protect itself or to protect the Service, to respond to a breach of its terms and conditions, to prevent fraudulent activity, or where it is necessary to pursue available remedies.
Related companies – We may disclose any Personal Information we collect to our related companies or may store or process Personal Information using systems which are shared with our related companies.
Law enforcement and litigation – Certain local, overseas or other government regulations may require that we disclose information that we hold. In such cases, we will use reasonable efforts to disclose only the Personal Information required under applicable law, such as in response to a facially valid court order, warrant or subpoena issued or made by a court, person or body. We may use or disclose Personal Information:
- if we believe in good faith that a law, regulation, rule or guideline requires it;
- to a person who needs the information because of an emergency that threatens the life, health or security of an identified group or person; or
- in other circumstances where we are permitted to do so by law.
Aggregated data – Other than as stated above, if Alteredux provides a third party with Personal Information, it will be in the form of aggregated data and used for Service development, research or statistical analysis. Aggregated data is created from records that are stripped of all personal identifiers, such as a combination of thousands of answers to survey questions and instrument responses.
Affiliates - In certain circumstances, we share your personal data with any of our current or future affiliated entities, subsidiaries, and parent companies in order to streamline certain business operations, improve personalization, and develop Services that better meet the interests and needs of our customers, and provide you with information we believe will be of interest to you.
Social Media - In order to improve personalization, deliver more relevant advertisements, and develop better Services, in certain circumstances and where permitted by applicable law, we share certain personal data with current or future affiliated entities and trusted third parties that provide marketing, advertising, or similar promotional services, and in certain circumstances we will allow third parties (such as Facebook, ad exchanges, data management platforms, or ad servers) to operate on our Service and process data for behavioral advertising.
Corporate Events - Your personal data will be processed in the event that we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, it is possible that personal data will be part of the assets transferred or may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction.
HOW LONG WE RETAIN PERSONAL INFORMATION
We retain your responses and the related Report associated with the user ID or transaction number that our Customers provided us in accordance with our internal record retention policy and for at least five (5) years from the date when a Subscriber terminate his/her Subscription. Thereafter, we retain the Subscribers records in an anonymized format for as long as the information is needed for our research, statistical analysis or Service development.
HOW WE PROTECT PERSONAL INFORMATION
Security – We follow generally accepted industry standards such as GDPR to protect personal information, during transmission and once we receive it. We use administrative, physical, and technical measures designed to protect it from unauthorized access, loss, misuse, disclosure, alteration or destruction.
Encryption - Any data collected by Alteredux for the purposes of assessments and to provide its Services is protected by encryption. This means we keep data in an unreadable state unless a user or process presents the appropriate key. In accordance with GDPR, this simple control method restricts data processing only for authorized use and restricts the amount of time that you are identifiable by your data. Our data is encrypted at rest and in transit. Encryption prevents unauthorized data manipulation; limits data access to authorized users and monitors key usage to ensure that the data cannot be changed without authorization. Alteredux’s use of encryption together with our access controls provides users to have confidence in their data’s integrity.